Meet Your Team PDF Print E-mail

Your real estate power team!

 

We are dedicated to serving the needs of Canadian real estate buyers and sellers in the Greater Phoenix residential real estate market. Our primary goals are to understand your needs, to help you define a plan to accomplish your real estate goals, and to facilitate your transaction  conveniently, efficiently, and securely with the least amount of hassles possible. We are looking forward to helping you realize the phenomenal real estate buying opportunities in the Phoenix area.

Our exceptional service is the foundation for building a business fueled by satisfied clients and partners who appreciate our willingness to go as far as it takes to get the job done right. Our full-time team of specialists focuses its energy and effort on creating 100% customer satisfaction.  The Carvalho Real Estate Group strives to create a buying and/or selling experience people want to tell others about. We are pleased to introduce you to our team: 

Mark Carvalho, MBA, GRI, REALTOR®

Team Leader 

ImageMark holds a Master of Business Administration (MBA) degree from The University of Arizona. Mark's expertise is in the identification, valuation, acquisition, management, and liquidation of investment properties for investors both nationally and internationally. The Carvalho Real Estate Group is currently ranked in the top 1/2 of 1% out of 75,0000 agents at Keller Williams Realty International, which means you will receive exceptional, knowledgeable, and professional service when you alllow The Carvalho Real Estate Group to serve your  real estate and investment needs. 


Kristin Carvalho, MBA, ABR, REALTOR®

Director of Buyer Services

Kristin CarvalhoKristin holds a Master of Business Administration (MBA) degree from The University of Arizona, and is an Accredited Buyer’s Representative (ABR). Kristin designs and executes marketing programs and is in charge of investor relations. She provides exceptional client service and has won numerous awards on both the national and local level from publications such as REALTOR Magazine and The Phoenix Business Journal for production and outstanding service.

 


DeAnna DeCioppella, REALTOR®

Managing Broker

DeAnna Della CioppaDeAnna has been actively involved in the real estate industry since 1999.  In addition to holding her Brokers license since 2005, she has worked in the lending industry which complements her expertise in the real estate contract process.  She is committed to increasing her knowledge not only in Contract Law and Risk Management but the Code of Ethics as well.  She feels this will not only be a personal benefit but allow her to assist her Brokerage and Agents to perform with a higher level of integrity and proficiency.  DeAnna has also trained as a Certified Risk Management Specialist (CRMS) in real estate operations.


Adriana Tirado, REALTOR®

Escrow & Contracts Manager 

Adriana TiradoAdriana holds a degree in Business Management, is a notary public, and a former Senior Escrow Officer with Fidelity National Title. Adriana is responsible for providing exemplary customer service to our clients, and is also responsible for managing all escrows from end-to-end utilizing her depth of knowledge about the escrow and title process. Adriana consistently receives rave reviews from clients for her attention to detail and communication during real estate transactions.

 


Jenna Trethewey, REALTOR®

Client Care Manager

Jenna Tretheway Jenna has been a licensed Realtor® since 2004.  She began her practice in Texas prior to moving back home to Arizona in 2006 where she is a native resident.  She soon realized working with a team of Realtors ® was where she wanted to be.  Jenna specializes in marketing, project management and has a passion for client satisfaction.  As the client care specialist for The Carvalho Group, Jenna follows up with client questions, concerns, and the level of satisfaction with the team services; as well as improving and implementing new systems in order to keep our level of service well above the rest.

 


Eric Abel, REALTOR®

Buyer Specialist & Mortgage Consultant

Eric AbelEric holds a Bachelor of Arts in Communication from The University of New Hampshire, and serves clients as a Buyer Specialist for The Carvalho Real Estate Group. He works tirelessly on behalf of his clients to ensure they receive the very best service and market knowledge available. His incredible depth and breadth of knowledge about the lending industry makes him an expert financial consultant in helping clients to structure their real estate finances and explaining the impact their decisions will have on their personal finances.



Kathy Brown, MC, REALTOR®

Buyer Specialist

Kathy BrownKathy serves home buyers as a dedicated Buyer’s Specialist whose main job is to help her clients find just the right home that best meets their needs, dreams, and budget. Kathy has been in the “people business” for most of her life. She taught high school and earned a Master of Counselor (MC) degree, which she uses daily in supporting her clients during the sometimes challenging process of finding and purchasing a new home. 

 


Mary Stevens, ABR, REALTOR®
 
Buyer Specialist

Mary is a Buyer Specialist and possesses a decade of experience working with both primary residence home buyers and national and international investors to acquire land, multi-family units, and commercial properties. She is an Accredited Buyers Representative (ABR) and has a passion for working with people and helping clients realize their dreams and goals of real estate ownership.



 
 

Calgary, Alberta


Here's what your fellow Canadians have to say!

David Jackson & Kate Dillon, Calgary Alberta , March 20 2008

Happy Canadians buyers speak out!

In mid-2007, Kate and I were seriously thinking about investing in a property in the United States.  With the strong Canadian dollar and the soft U.S. housing market, we figured this would be our best opportunity to really get a property that we wanted at a great price. Our first choice was Hawaii (as we love Maui) but we began to think about how often we could realistically get to the Islands.  Our second choice was Arizona, as it is an easy two-hour flight from Calgary and we have a total of 4 non-stops per day to choose from.

I, like many people, am wary of the Internet sometimes, and when I wanted to search for homes or condos on the Phoenix area MLS, I had to align myself with an agent to get access to the MLS system. I found The Carvalho Real Estate Group website and thought “what the heck”, so I entered my criteria of what I was looking for and my name and phone number and that was basically it. I am so glad I did!!!

I was immediately in touch with Kristin and had a great initial chat on the phone on what we were looking for. It really was huge that the Carvalho Group has plenty of experience with Canadian clients, and they understand the differences in our two real estate purchasing systems. We immediately began receiving MLS listings and exchanged daily emails with Kristin on what her thoughts were on the product, neighbourhood, etc.

Within 2 months (and a few trips down), we closed on a great home, on a lake, at a great price. Adriana took care of all the closing procedures and explained every step meticulously. The team was fantastic in taking care of us while we were there and while we were back at home.

We are so glad that the Internet brought us together with The Carvalho Real Estate Group as they made the entire process from start to finish so easy for us and the professional manner at every step of the way was second to none. 

We now have the Arizona property we wanted and look forward to heading down on long weekends and other holiday times throughout the year.  We highly recommend The Carvalho Real Estate Group. Feel free to contact them for my contact info if you have any questions for me.

David Jackson

Calgary, Alberta


Vancouver, BC

 

Glenn Cochrane, Vancouver, British Columbia, August 28, 2008

Happy Canadians buyers speak out!

From our first contact our agent was prepared for us. She could always find the time to go as early as we liked or as late as we liked. All questions were answered to our satisfaction. If she didn't know the answer to a question she would do research to satisfy our inquiries. She was always organized for the day and had a game plan so none of the day was lost. She showed us places that she knew we would not be satisfied with but we had to see in order to strike them off our list.

Our agent was always pleasant and professional. I am not sure what goes on behind the scene when escrow begins, but Adriana through email and phone calls, kept us informed and up-to-date with the process of buying the home. The three months leading up to the purchase of our new home had us dealing with Kristin. We would receive many homes to look at sometimes on a daily basis over the internet so we could make decisions on where and what type of home fit our circumstance. Overall I would highly recommend The Carvalho Real Estate Group for purchasing a home in the Phoenix area.
 

 

 

 

Fort McMurray, Alberta

 

Toni Stacey, Fort McMurray, Alberta , August 10, 2008

Happy Canadians buyers speak out!

We arrived home safely from vacation. It is nice to come home after living out of a suitcase for 2 weeks. I was happy to get back with my horse. I would like to thank you for sending Mary our way. She is an amazing lady and so professional in her job. She made our stay worthwhile from the first day of arrival to our last day of stay in Arizona.
 
Our decision to purchase our home in Queen Creek was made easy because we had the very best real estate agent in the U.S. What an outstanding person she really is. We laughed and enjoyed that lady so much. It was worth the trip. You are a very lucky lady to have her on your team.
 
We have already passed her card to family and friends and have told them how fantastic she is. I'm sure there will be more business coming your way because of her. Her patience and her kindness was above and beyond the call of duty. She just made us feel at home and we truly have found a new friend and will keep in touch with her along life's journey.
 
We plan on coming back to furnish our new home there during Christmas time, so we hope to be able to meet you as well during that time. I am sorry we did not get to see you as we would have loved to, but I guess as we were pushed for time and trying to find a house, we missed out on meeting you. Thanks again for all your help and for sending Mary our way. We really appreciate all you both have done and I'm sure we will still be dealing with your team until the final things have closed on the house.
 

 

 

 

Regina, Saskatchewan

 

Curtis & Reagan Baylak, Regina, Saskatchewan , August 16, 2008

Happy Canadians buyers speak out!How did you hear about our team? Personal Referral

Who was your Primary agent? Eric Abel

What did you enjoy most about working with us?
Enjoy!! is an understatement. Eric rocked. Adriana was superb. The whole process start to close was made easy by the team.

Did you work with any other members of our team? Yes

Who else did you work with? Adriana Tirado

How do you rate Adriana's services? Above and Beyond

How would you rate our teams overall service? 11

Please rate your Realtor and/or Buyer Specialist on thier consulting approach. Excellent

Please rate your Realtor and/or Buyer Specialist on their knowledge of the market. Excellent

Please rate your Realtor and/or Buyer Specialist on their ability to negotiate the contract. Excellent

Please rate your Realtor and/or Buyer Specialist on their ability to be on time for appointments. Excellent

Please rate your Realtor and/or Buyer Specialist on their professionalism. Excellent

Please rate our closing departments ability to return phone calls promptly. Excellent

Please rate our closing departments ability to explain your obligations and/or choices. Excellent

Please rate our closing departments professionalism. Excellent

Would you use our real estate team again? Of Course

If your purchasing or selling experience exceeded your expectations, would you be so kind as to give us a brief testimonial?

Beyond expectations !!! Eric is personable, down to Earth and was genuinely interested in helping us find a house. We felt like we had known him for years. Adriana was very pleasant and efficient, she assisted us with all our needs. She even helped my wife with directions and suggestions on where to buy furniture.(very helpful when you don't know the city at all. Very professional and friendly staff!

 

 

 

Toronto, ON

 

Andree & Philip Woodyatt, Toronto, Ontario, July 19, 2008

Happy Canadians buyers speak out!

Nice office, nice people, the follow up to the purchase was amazing and continues to be so.
 
Mark and Adriana made the process of buying a house in Arizona all the way from Ontario, Canada, so easy and seamless it left one thinking that surely there must be more to this, and what else is there to do? But I was assured that our transaction was complete and we were now the proud owners of our winter getaway home (complete with three palm trees in the yard)!
 

 

 

 

Our Mission, Vision, & Beliefs

 

We're in business to do 3 things:

1. Listen to your needs

2.  Help you plan to meet your goals

3. Provide exemplary service during   and after your transaction

That's our mission!


And, in doing that: 

We want to have the reputation in Canada and in Arizona of being the best at helping Canadians make wise and prosperous real estate acquisitions that enhance their lifestyles.

That's the vision for our firm!


And, here's how we intend to do it:

Clients - their best interests first 

Integrity - do well by doing well

Intention - act with a servant's heart 

Trust - starts with honesty 

Commitment - exceed expectations 

Communicaton - seek first to understand

Win-Win -  negotiate for shared success

Creativity - ideas before results

Teamwork - strength through shared experience

Intelligence - think before you act or speak 

These are our beliefs! 

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